Keeping You Safe Is
Our Top Priority
Winter Storm Service Updates
What’s Happening Right Now
Propane Delivery Updates
Last Updated: Tuesday, January 27 at 3:00 p.m.
Our team is experiencing higher-than-normal call volume as we safely work through deliveries and service requests.
- Extended Cold
- High Call Volume
- Safety-First Response
How Can I Help Service Move Faster?
Prepare For Your Propane Delivery
Being ready for your delivery helps our drivers reach more customers every day. When everyone does their part, it makes a big difference.
Make Sure We Can See Your Address
Double-check that your house number or driveway marker is visible from the road, especially in rural areas.
Clear Your Driveway of Snow & Ice
Clear a path at least 8 ft wide ahead of time. We will not be able to fill your tank if your driveway is obstructed.
Mark Your Tank’s Location
If your tank is underground or buried under snow, use a flag or stick to mark exactly where it is.
How Are Deliveries Prioritized During Extreme Cold & Snow
We Deliver Where It’s Needed Most
During an extended cold snap, delivery scheduling works much like an emergency room. Customers aren’t always seen in the order they arrive, but by urgency and need.
Our team identifies the highest-risk customers and works to support them first.
Most At Risk May Include:
- Neighbors experiencing active power outages
- Customers whose tank gauge is at or below 10%, where propane is their sole heat source
- Households with vulnerable residents experiencing low tank levels
We can assure you that we are working around the clock to serve every customer as safely and quickly as possible. Thank you for your patience and understanding during this time.
For faster assistance, we encourage customers to use MyFuelPortal to request propane delivery, check account details and manage services online.
Can I Stretch My Propane Supply?
Safe Ways to Make Your Propane Supply Last Longer
If you’re running low, these simple steps may help reduce usage while you wait for delivery.
Lower Your Thermostat Slightly
Even a 1–2 degree adjustment can reduce usage without sacrificing safety.
Close Doors to Unused Rooms
Shut doors to unused areas of your home. This helps reduce the square footage your system needs to heat.
Reduce Hot Water Usage
Take shorter showers and be mindful of when doing chores that heat water, like washing dishes or doing laundry. Spacing these out or using cold water when possible can help conserve propane.
Keep Exterior Doors Closed When Possible
Your dog will need to go outside, and the kids will want to play, but keep an eye on how often you’re opening exterior doors.
Open & Close the Curtains
Keep your curtains closed at night to add another barrier for cold, drafty air. Then, open them when the sun is shining into a room to act as a natural heater.
Check for Drafts
Grab your beach towels and unused sheets and block drafts around doors and windows. This will help retain more heat than you think!
WARNING: Never use outdoor heating devices indoors.
Emergency Support & Delivery
In Case of Emergency
If you smell gas or suspect a gas leak, exit the premises immediately and contact your local Blumont Office or call 9-1-1 right away.
